Key Features

Britannia Rescue breakdown cover gives CSMA Club members:

• discounts off Britannia Rescue public prices - save over £39 on Best Buy breakdown cover†
• average call out time of less than 40 minutes**
• 75% of faults fixed at the roadside***

**based on 37,705 returned questionnaires for breakdowns Jan – Dec 2009

***based on 113,986 returned agent invoices after attending a breakdown Jan – Dec 2009

If you would like to see a full breakdown of Britannia Rescue cover, take a look at the summary of cover

Cover Options

Britannia Rescue offers different levels of cover so that you can choose the level of breakdown cover to suit you.

Standard Cover

Designed for drivers who want a road rescue service that begins half a mile from home and offers recovery throughout the UK. If we can't solve the problem at the roadside, we'll take you, your vehicle and up to 7 passengers to a UK destination of your choice.

Comprehensive Cover

Designed for drivers who want a road rescue service that includes cover at home and offers recovery throughout the UK. The inclusion of 'Housecall'* means that we'll also solve irritating non-starting problems like flat batteries or damp engines, which can happen at home or within half a mile of home.

Deluxe Cover

Designed for drivers who want a road rescue service that includes cover at home and offers recovery throughout the UK which also provides overnight hotel accommodation or up to 48 hour replacement car.** Cover on permanent named vehicles is also extended to include travel in Europe. Great if you drive abroad on holiday, or need onward travel while you're in the UK. With Deluxe you have peace of mind wherever you travel.

Personal Cover

You can extend your cover to include any vehicle you or your partner drive or travel in, within the UK. It's great if you have more than one vehicle, or sometimes drive other people's cars. We'll also provide an extra membership card for your partner.

*Housecall is not intended as a home maintenance service and we would not expect to attend to recurring faults.

**Replacement car hire is subject to the conditions of the car hire company. See the policy document for more information. The minimum age of the driver must be 23 years.

Summary of Cover

	Standard Cover	Comprehensive Cover	Deluxe Cover
CSMA Club price	£34.50	£54.50	£69.50
Personal Cover (optional)	£29.50	£29.50	£29.50
Cover includes:
Roadside Assistance
UK Recovery
Caravan and Trailer Cover
Help in case of Theft or Vandalism
Relief Driver
Housecall
Replacement Car or help with overnight accommodation
European Cover

Price Comparison

CSMA Club members can save over £39 on breakdown cover with Britannia Rescue*.

*Saving based on CSMA Club price for Britannia Rescue standard cover compared to the nearest equivalent level of cover offered by the AA, BR and RAC to comparable existing customers. Competitors prices include discounts as at 21 January 2010 (online and call centre). Prices quoted are for annual payment only and relate to vehicle only price and not personal cover. All prices are based on a continuous payment method. Quoted prices include insurance premium tax.

Policy Information

This page gives you the information you need to know about Britannia Rescue breakdown cover.

Road Rescue Policy Summary and Documents (PDF 383KB)

All documents open in a new window

Which? Best Buy 2009

Britannia Rescue has achieved Best Buy status by the UK's leading consumer organisation Which? in it's annual survey of breakdown services. The magazine has revealed the results of its survey which rates the quality of breakdown services against criteria such as the time it takes to reach broken down vehicles and the call centre's politeness when handling calls from stranded drivers.

Number 1 for customer Service - Driver Power survey 2009

A Driver Power survey ranked Britannia Rescue number one in a customer survey of the UK's biggest breakdown services. Auto Express, who produce the Driver Power surveys, asked customers to rate their breakdown service on:

• value for money
• friendliness
• presentation
• overall service

Britannia Rescue was ranked top for friendliness, presentation and overall service.

Customer Views

CSMA Club members can save over £39 on breakdown cover with Britannia Rescue*. Here's what some of our members have to say…

"I love the breakdown cover with CSMA Club. They provide such a good, cost effective, and reliable service."
Mr Hughes, Club Member

"I am a member of Britannia Rescue and have always had excellent service and rapid response to my calls for assistance."
Peter Wilkinson, Club member

"I use Britannia Rescue and whenever my family or I have needed them they have always been there quickly and efficiently. We can always bet on Britannia."
Robin Saunders, Club member

Please call one of the Britannia Rescue numbers below if you wish to speak to somebody about Britannia Rescue breakdown cover.

Emergency breakdown line:

0800 929 111

Sales:

0800 756 8687

General enquiries:

To change your details, renew your cover or request more information please call: 0845 640 5405

Emergency breakdown line open 24 hours a day, 7 days a week. All other lines open:

• 8am to 8pm Monday – Friday
• 8am to 5pm Saturday and Sunday

For Textphone call 18001 followed by the advertised number. Britannia Rescue may record and/or monitor your calls for training and audit purposes.