Frequently Asked Questions
Q. Why has the Club changed recently?
A. We've listened to what you, our members, say you'd like, and made improvements that will build on our position as the UK's largest private motoring, home and leisure organisation. Our aim is two-fold: to create a really vibrant Club community and to bring you exclusive benefits or discounts from companies you can trust.
CSMA Club Membership Fee
Q. Why are you introducing a fee?
A. CSMA Club is owned by its members and on joining each new member becomes part-owner of the Club; by giving away membership free we devalue the worth of the Club. The Club also needs its own dedicated and independent source of income - to help run and promote the Club and its benefits effectively. To ensure we keep providing you with a valued and valuable offering we will be reintroducing a small annual membership fee of £18 from February 2013, with any profits made being put straight back into member benefits.
Q. What do I get for my £19 membership fee?
A. In the current economic climate cutting the cost of commodities is even more important and that's where CSMA Club can help. As a member you receive:
- Motor Legal Expense cover
- CSMA Club Magazine, 10 times a year
- Exclusive discount on Breakdown cover from Britannia Rescue
Lowest rates available on car and home insurance with LV= Frizzell
- Discounts on holidays
- Access to more activities and events in 2013
- Exclusive discount on a break at the Club-owned Leisure Retreats
And lots more....
Q. I have a Britannia Rescue policy, why are they collecting my CSMA Club membership fee?
A. To make it as easy as possible for you to renew your CSMA Club membership Britannia Rescue will be collecting your membership fee when you renew your breakdown cover. Due to the reduction in the cost of your breakdown policy however, the total amount you pay will be the same as last year.
A. If I decide not to renew my Britannia Rescue cover, what happens to my CSMA Club membership?
A. If you do not want to renew your Britannia Rescue cover you can still renew your CSMA Club membership by calling 0845 345 7444.
Q. I don't have Britannia Rescue cover - when will I be asked to pay?
A. CSMA Club members will be invited to renew their membership prior to their renewal date. All members will be contacted in plenty of advance to inform them of their renewal date and how they can pay their subscription. Until that time, you won't need to do anything.
Q. How has the website changed?
A. To access all areas of the website you need to register first. This not only makes things more secure, but it also ensures that only current CSMA Club members are able to access the benefits of membership and join in the forums and other areas of the site.
Q. I have registered on csmaclub.co.uk but have not received an e-mail to confirm my registration?
A. The e-mail may have been blocked so please check your spam filter and settings. As the email is an automatic response, some filters will automatically stop you receiving it.
Q. My postcode is not recognised against my membership number.
A. Are you using your current CSMA Club membership number? If you have a Britannia Rescue policy, you may have a different CSMA Club and Britannia Rescue membership numbers so please make sure you are using the CSMA Club number. Also make sure you leave a space when typing your postcode.
Q. I can't remember my password, can you send me the details again?
A. Unfortunately not - the password is unique to an individual and we are unable to view member's passwords. This is due to security measures. You can follow the 'Forgotten your password' link under the log in box.
CSMA Club Forums
Q. Why do I need to register at all?
A. The CMSA Club Forums are a membership benefit and we want to make sure that only bona fide Club members can access them. By registering you authenticate your membership and once you have activated your on-line account you can fully participate in the web community.
If you don't log in then you can't access the member specific content and the web community.
Q. How do I access the forums?
A. Once you have logged in click on forums and you will be taken through to a new screen where you can look at/join in the existing discussions and create your own.
Q. How do I ask a question/Post a comment?
A. Look down the list of topics to view the other posts and see what questions others have asked. You might find someone else has already asked your question and got an answer. If not, then click the create subject button situated in the bottom left and top left of the question list.
When the new topic box appears enter a subject title that is relevant to your question i.e. has anyone tried the latest product from xxxx? Something like 'HELP ME!' does not identify to other users what the topic is about.
In the message body box type your question with as much detail as you can so that members can answer you effectively. When you are happy with your post click on the Submit button at the bottom of the page.
Q. How do I answer someone else's question?
A. After reading a question click one of the 'post reply' buttons situated at the top and bottom of the question. The 'subject' line will already be filled in for you. All you need to do is write your reply in the message box. Once happy with your message, simply click the 'submit' button.
Q. What should I do if i see offensive or inappropriate material?
A. If you disagree with what another member has said you should join the discussion. However, you should notify an administrator if you think any of the posts contain unlawful, offensive or inappropriate material. You can do this by clicking on the 'notify an administrator' text in the bottom left hand corner of each post.
Once you have clicked on this link you will be taken through to a screen which advises you on what grounds you can complain about a post and will ask you to select a reason and include any further information.
Once you are happy that you have provided the necessary information, click on the Submit button.
The post will automatically be replaced with the text:
Post under review
This post has had a request for an administrator to take a look at it and has been removed in the meantime.
An administrator will then review the post to assess whether it should be removed.
Motoring Information Service
Q. Can I use a GPS Sat Nav on the continent?
A. The use of Sat Nav's on the continent is generally not a problem. However, Sat Nav's with the option of showing fixed speed cameras must have this option deactivated in certain countries such as Germany, Switzerland or Czech Republic. The carrying of devices to detect police radar devices is strictly prohibited in many countries. The best advice if you own such a device is leave at home as penalties in some countries are severe.
Q. Do I need to carry a fire extinguisher?
A. Whilst we would generally recommend that an extinguisher be carried in your vehicle, a few countries such as Belgium and Greece it is compulsory.
Q. Do I need to have a GB sticker?
A. It is a requirement in Europe to display on your vehicle the initials of where the vehicle is registered. Therefore, you should always display a GB sticker on your vehicle. The only exception for this is if your license plates carry the EU symbol on.
Q. I only have an old paper style driving license - is this ok to use on the continent?
A. Most European countries will accept all valid UK driving licenses. Some however, such as Italy, Portugal and Spain may not accept a UK license which does not have a photo on it, the new EU driving license cards. We would recommend for safety to either upgrade your license to the new photo card style, or to obtain an International Driving Permit. In the Czech Republic, you must have an IDP to accompany your license if you do not have a photo on it.
For specific information on a country, please contact the Motoring Team on 0845 365 4025 or email email@example.com