Key Benefits

• 5% discount off LV= general public prices‡
• 10% discount if you already have car or home insurance through LV=‡
• 15% discount if you buy online‡
• Up to 366 days cover available on a single trip policy ( Up to 90 days if 65 years or over)
• Up to 90 days of cover for each trip is available on an annual policy
• Cover for up to ten people on one policy - ideal for families and groups of friends
• UK, European and Worldwide travel insurance cover available
• Many pre-existing conditions may be covered and, unlike many insurers, LV= welcome people up to the age of 79 for annual cover

 
You can also add cover for: 

• Personal possessions and money.
• Winter sports.

‡ When more than one discount is relevant, each is applied individually.

Cover Options

Single trip cover

• This option is perfect for summer holidays, short city breaks, activity holidays, motoring trips or winter sports
• There is no age limit for a single trip policy

Annual multi-trip cover

If you are lucky enough to have more than one holiday planned during the course of a year, this cover could be the ideal way to save you money.

Cover provided includes:

• Up to £10 million for emergency medical expenses
• Up to £5,000 for cancellation or curtailment of your trip
• Up to £2m personal liability cover
• The multi-lingual emergency medical and travel assistance team are available 24/7 for when you might need it most
• Annual multi-trip cover available for members up to 79 years old
  

LV= holiday emergency benefits offer you:

• Help 24 hours a day, 365 days a year
• Pre-travel advice 24 hours a day, 365 days a year
• Immediate help from multilingual staff
• Travel back to the UK by air ambulance in critical cases
• A relative or friend flown out to you in critical cases

Enjoy great rates on Travel Insurance with LV=Frizzell, here's what our members have to say:

I recently took out travel insurance with Approved Partner LV=Frizzell. Unfortunately I had to claim due to my sudden ill health. They paid in full without any delay, which helped to stop my anxiety and I was most impressed with the service.

Jenny Key, CSMA Club member

Below you can find the answers to questions you may have about our Travel Insurance

1.    How do I know if my pre-existing conditions have been covered?
Your policy schedule will show all the information that you've declared about your pre-existing conditions. If we're unable to provide cover for these this will be shown as endorsements that will explain that there is no cover in any way related to the pre-existing conditions or symptoms and will state the section of the policy the restrictions apply to. The endorsements can be found on your policy schedule.

2.    What is your definition of a pre-existing medical condition?
Our definition of a pre-existing condition is explained in detail under the ‘Health declaration and health exclusions in the document of insurance . Basically it is:
•    any heart condition, breathing condition (including asthma), circulatory condition (including strokes or high blood pressure), gastrointestinal (digestive tract) conditions, bone or joint conditions or any type of cancer, regardless of how long ago these were suffered or;
•    a medical condition or ailment that an insured person is suffering from or has suffered from in the last 12 months

3.    Do you cover pre-existing medical conditions?
Cover for pre-existing medical conditions isn't automatic but can be selected. If cover is needed, all medical conditions for everyone named on the policy must be disclosed. If we’re unable to provide cover for anyone’s specific conditions these will be shown as removed from cover in the endorsement sections on your policy schedule.

We may charge you for providing cover for pre-existing conditions. To remove any confusion at the point of claim, we’ll either be able to provide cover for all of a person’s pre-existing conditions or none of them. This means we won’t cover some conditions and not others. For this reason it is very important that we're told of all conditions (for everyone on the policy), including symptoms and any investigations. If we're unable to cover a person’s pre-existing conditions the premium will reflect that this cover has been removed.

4.    Do I need to take my travel insurance documents with me on holiday?
We suggest that you do take a copy of your policy documents with you on your trip. At the very least, please take both your policy number and the 24 hour assistance telephone number so we can help you should an emergency arise.

5.   What is the maximum age limit?
The annual multi-trip policy is available for purchase by anyone who is over 16 years and under 80 years of age. The single trip policy is available for purchase by anyone over 16 years of age - there is no upper age limit on the single trip policy. If you're under 65 years of age, the single trip policy can cover you for up to 366 days. If you're 65 years of age or over, the single trip policy can cover you for up to 90 days.

Contact LV= Frizzell

Contact Numbers:

Service
To make any amends or to renew your policy call the LV= Frizzell service team on 0800 022 3870

Pre-Travel Advice Line
If you need any assistance or have queries before you travel, call the LV= Frizzell team on 0845 640 5192

Emergency 24hr Assistance
You must tell us immediately if you are taken into hospital or you think you may have
to come home early or extend your journey because of illness or injury.

Outside the UK    +44 1243 621 537

Within the UK        01243 621 537

Opening hours
LV= Frizzell travel insurance sales and service lines are open:

Sales and customer service enquiries:

8am - 9pm         Monday to Friday
8am - 5pm         Saturday
9am - 5pm         Sunday and bank holidays

Claims
If you need to make a claim, call the LV= Frizzell claims team on 0845 640 5194

8am – 8pm     Monday to Friday
8am – 4pm     Saturday
24hr emergency assistance (see above)

For Textphone call 18001 followed by the advertised number.
We may record and/or monitor your calls for training and audit purposes.

You can also write to LV= Frizzell at the following address:

LV= Frizzell
County Gates
Bournemouth
BH1 2NF

LV= and Frizzell are registered trade marks of Liverpool Victoria Friendly Society Limited and LV= Frizzell is a trading style of the Liverpool Victoria group of companies. Liverpool Victoria Insurance Company Limited, registered in England and Wales number 3232514 is authorised and regulated by the Financial Services Authority, register number 202965. Registered address: County Gates, Bournemouth BH1 2NF